Terms of service

Last updated: 31 August 2026

These are the terms on which we sell. MoeMark is a trading name of MOEBEER LTD, a company registered in England and Wales (company number 16975557), registered office 52 Watling Lane, Wallingford, Oxfordshire, OX10 7JQ, United Kingdom. When this page says "we", it means MOEBEER LTD; "you" means the person or business buying. By placing an order you accept these terms, so read them — they're short, and written to be read.

Nothing in these terms takes away rights the law gives you. If you buy as a consumer, your statutory rights — including under the Consumer Rights Act 2015 — sit above anything written here.

Two ways of buying

This store sells in two ways, and some terms differ between them:

Items bought at the price shown and paid at checkout — personalised or plain — made or picked in our Oxfordshire workshop and sent to you. Most buyers here are consumers.
Trade orders — garments for businesses, priced through a quote and paid against an invoice. Trade buyers are businesses, and consumer cancellation rights do not apply to them.

Prices and VAT

All prices are in pounds sterling. We are not VAT registered, so no VAT is added to anything we sell — there is no tax on top of any figure we show you or quote you, and a price we quote you is the price you pay. On a personalised product the price on the product page includes the personalising — nothing is added in the designer, and what the page says is what you pay. Delivery is shown before you commit either way. If we ever discover a genuine pricing error on an order you've placed, we'll tell you before doing anything else, and you can have the correct price or a full refund of anything paid.

Ordering a personalised item

Your order is an offer to buy; we accept it when we start making your item, and the order confirmation email tells you we've received it. We make what you asked for — which means check your design before you pay. Spelling, dates, names: what you approve is what gets made. If we spot something that looks like a mistake, we'll ask before making it, but the responsibility for the content of a design is yours.

Your artwork

When you upload a logo or artwork, you promise us that you own it or have the right to use it, and that our reproducing it for your order infringes nobody's rights. If someone claims otherwise, that claim is yours to answer, not ours.

We may decline to print any design — most obviously anything unlawful, hateful, or that we believe infringes someone else's rights. If we decline after you've paid, you get a full refund.

Uploaded files are stored by Shopify and get a web address that anyone holding the exact link can open — see our privacy policy. Don't upload anything that must stay confidential.

Trade accounts and quotes

Trade pricing is open to businesses with an approved trade account. You apply signed in, with your work email and your company's website; approval is at our discretion, and we can withdraw an account if it's misused. By applying you confirm you're buying in the course of a business, and trade purchases are made on that basis. A trade account is for buying, not reselling access — prices behind it are for the account holder.

The quote flow works the way the site says it does: build a basket, send it, and we price it — we aim to have your quote priced within one working day, and it's usually quicker. A quote is not a contract; it becomes one when we send you an invoice and you pay it. You pay nothing until you've seen the figure and approved the work. Availability of blank garments depends on our supplier's stock at the time of ordering, and we'll tell you promptly if something in an accepted quote can't be had.

Because decorated trade orders are made to your specification, they can't be cancelled once production has started. Our refund policy covers faults and mistakes — ours are put right at our cost.

Delivery

Any delivery charge is shown before you pay — at checkout for anything bought at the price shown, in your quote for trade orders. Unless we agree a different date with you, we deliver within 30 days of your order; our shipping policy has the detail. Risk in the goods passes to you on delivery; ownership passes when payment clears.

Cancellations and returns

Our refund policy is part of these terms. In brief: items made to your specification or clearly personalised — your design, your text, your logo — are exempt from the consumer right to cancel, because they're made for you; anything faulty or wrong is put right at our cost whoever you are; and non-personalised items bought as a consumer carry the usual 14-day cancellation right.

Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can't be excluded.

Beyond that: if you buy as a consumer, we're responsible for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care, and not for loss that isn't. If you buy as a business, our total liability on an order is capped at the price you paid for it, and we're not liable for loss of profit, revenue, or business interruption. We're not liable for delay or failure caused by things genuinely outside our control, though we'll tell you promptly and you can cancel undelivered work if a delay becomes substantial.

The practical bits

To buy from us you must be 18 or over. Under 18? Ask a parent or guardian to place the order for you.
If any part of these terms turns out to be unenforceable, the rest still stands.
These terms are governed by the law of England and Wales. Disputes go to the courts of England and Wales — though if you're a consumer living in Scotland or Northern Ireland, you can also use your own courts, and you keep the benefit of any mandatory consumer protections of the law where you live.
We may update these terms; the version on this page when you order is the one that applies to that order.