Shipping policy

Last updated: 28 August 2026

We currently deliver within the United Kingdom.

What delivery costs

For personalised items and blanks bought by the piece, the delivery cost is shown at checkout before you pay — what you see there is what you pay, and nothing is added afterwards. For trade orders, delivery is part of your quote: the figure is in front of you before you approve anything.

When things arrive

Personalised items are made to order in our Oxfordshire workshop — decorated, checked, then dispatched. How long that takes depends on the work, so if you're ordering against a date, tell us: email hello@moemark.co.uk before or just after ordering and we'll confirm whether the date is safe before the work starts. Either way, unless we've agreed a different date with you, we deliver within 30 days of your order.

Blanks are the exception to made to order: they're our own plain stock, sold from the shelf, undecorated. Order by 1pm on a working day and we dispatch the same day; after 1pm, the next working day. If stock lets us down on the day, we'll email you straight away with the honest position rather than leave you watching for a parcel.

Trade orders are scheduled as part of the quote — timing is agreed with the price, before you pay. Some trade orders ship directly from our garment supplier's warehouse; when that's the case it changes nothing about who you deal with — any question or problem still comes to us.

When your order ships, you'll get a dispatch email with tracking where the carrier provides it.

If a delivery goes wrong

If your parcel arrives damaged, or hasn't arrived within a few days of the dispatch email, contact hello@moemark.co.uk with your order number. Damaged-in-transit items are handled under our refund policy — replaced or refunded at our cost, with a photo of the damage to help us take it up with the carrier. A parcel that's genuinely lost gets replaced or refunded; we won't leave you to fight the courier.

Getting it right first time

Double-check your delivery address at checkout — it's where the carrier will take the parcel. If you spot an address mistake after ordering, email us immediately — if it hasn't been dispatched we'll usually be able to change it, and we'll tell you either way. The sooner you tell us, the better the odds.